FAQ

Questions shops ask us

Short answers about ordering, prices, delivery and original products.

Do you sell to individual customers?

This site is built for shops ordering wholesale. If you need a single item, message us on WhatsApp and we’ll point you in the right direction.

Why are there no prices on the site?

Wholesale prices depend on the quantity and on what is in stock that week. Instead of showing a price that could be out of date, we quote your exact list on WhatsApp.

How do I order?

Pick your phone model in the catalogue, set quantities, then open your order list and send it on WhatsApp. The team replies with prices, stock and your delivery day.

Is there a minimum order?

Send us what you need. If a product has a minimum quantity, the team tells you when they reply to your list.

How does delivery work?

Choose a delivery day, or pick-up, when you send your list. The team confirms the day and any delivery fee in the same WhatsApp chat. See Delivery & payment.

How do I pay?

Nothing is paid online. Payment is agreed with the team on WhatsApp when your order is confirmed.

What if an item is faulty?

Send a photo or short video and your order reference on WhatsApp. See Warranty & replacement.

How do I know a product is original?

Follow the steps on Verify original, or send us photos of the box on WhatsApp.

Can I get product photos for my shop’s Instagram?

Yes. Ask on WhatsApp for the products you stock.